🔄 Return & Refund Policy

Thank you for shopping with UNCLOTHING (Managed by UTKARSH PROMOTIONAL INDUSTRY).! We strive to ensure that your experience with our products is positive. Our shipments are carefully inspected before leaving our warehouse, If, for any reason, you are not satisfied with your purchase, do not worry, we offer a comprehensive replacement and exchange policy. However, returns/replacements will be at the discretion of  UNCLOTHING only. 

Please share your query via email (also share your order id. Eg: #UN17110 in the email). 

Please do not send multiple emails fo the same query as it will cause confusion while providing proper resolution. And also please use one email thread for the queries  🙏

Timings: Monday to Saturday, 9 AM - 6 PM IST

Please give us upto 4-6 working hours to reply to your mail and provide proper resolution. Thank you for your cooperation. For Exchange Email - Click Here or email to care.unclothing@gmail.com
OR  WhatsApp Only: +91 9244590751

Return & Exchange Policy

We have a 3-day Return & Exchange Policy, which means you have 3 day after receiving your item to request a Return & Exchange Policy.

Your purchase is eligible for return or exchange only if it meets the following conditions:

  • If an incorrect product was delivered to you, i.e. the product does not match the item description mentioned on the website or wrong product is delivered.
  • If the product you receive has a genuine quality or manufacturing defect or delivered in a physically damaged condition
  • Has missing parts or accessories
  • Unboxing video is must to initiate return or exchange

Kindly Note that All of products are non-returnable. Due to the complex nature of reverse logistics for delicate, large products, we are unable to take returns for any of our products. We accept the return of products which were shipped out by us and if the item is faulty due to an error on our end (e.g. wrong item). We only replace items if they are defective, damaged or wrong item. 

If your purchase meets our criteria as stated above, Please raise a request on the given link Click Here  or Email us at  care.unclothing@gmail.com OR  WhatsApp Only: +91 9244590751 within 3-Days of delivery with the following information:

  1. Provide your order number and Phone/email id 
  2. Unboxing video
  3. Kindly Upload Minimum 4-5 Images & Original packaging/Original condition of product should be visible to be eligible for Replacement/Exchange.

Note: Please do not send multiple emails fo the same query as it will cause confusion while providing proper resolution. And also please use one email thread for the queries  🙏

Timings: Monday to Saturday, 9 AM - 6 PM IST

Unfortunately, we will not be able to consider any emails or images sent after 3-Days of the delivery. For all return requests or cases where there is damage or wrong product received, it is mandatory to provide photos/videos of the product and packaging. This can be shared with us on our returns portal.  All products need to be returned in original packaging along with all the tags intact and in unused condition

The following cases will NOT be eligible under our 3-day Exchange Policy:

  • Any item that has been damaged or washed by customer.
  • Any item not sent in its original packaging along with the original box and inserts.
  • Any item not in its original condition.

To be eligible for a replacement, your item must be in the same condition that you received it, unworn or unused, with inserts, and in its original packaging.

If there is a genuine defect in the product, we'd be happy to exchange your product with a replacement or refund your order amount in the form of Store Credit/Gift Cards only within 7-10 working days after the product is picked up from the given address.

Under certain circumstances, if we are unable to provide you with replacement against your ordered product, then we will notify you, and thereafter will process your refund, the refund will be made only in the form of credit coupon of the same value.

If you find that the package has been tampered, please do not accept the item and handover the package back to the delivery person before signing the POD(Proof of Delivery).

In case a courier partner is not available for return pickup from your pincode (unfortunately, not all courier partners offer return services) - you need to courier the product back to us and we will issue the replacement when the product is delivered to us and inspected.

Cancellation Policy

  • Orders can be cancelled before they are packaged for dispatch only. Post that the option won’t be available.
  • You can cancel your order within 6 hours after the order is placed
  • You can easily cancel your order online by Contact us at. via Click Here  or Email us at care.unclothing@gmail.com. OR WhatsApp  WhatsApp Only: +91 9244590751

Timings: Monday to Saturday, 9 AM - 6 PM IST

  • Orders can be cancelled only if the ordered item has not been dispatch. Please note in case you wish to cancel your order then Payment Gateway charges will be applicable and we will refund you the amount minus the charges.
  • If the request for cancellation is raised after 6 hours Rs 100 will be deducted from the refund amount provided that the order is not shipped.
  •  If the order is shipped and then is rejected at the time of delivery in that case also Rs 150 will also be deducted from the refund amount. The amount is deducted because of the shipping charges and the processing charges incurred by us
  • Once cancelled we will process the refund and the amount shall reflect in your account in 7-10 business 

Timings: Monday to Saturday, 9 AM - 6 PM IST

The amount will be returned through upi, gpay or bank transfer in 4-5 working days.

Shipping Policy 

  • We currently ship to most pin codes in India through our logistics partners. We do not ship orders internationally at the moment.
  • Standard shipping in north, west and south regions in India would take 3-7 days depending on your pincode. Once an order is placed, you will receive intimation for when your order will be delivered.
  • Once you have placed your order, you can check the status via the tracking link shared with you through WhatsApp/email. Alternatively, you can put your order ID in the track my order section on our website to get updates on when the order is to be delivered.
  • We will try our best to be able to fulfil your order at the earliest. Please reach out to us on E-Mail/whatsapp with your order ID and we will confirm if we can get your order dispatched early

Reverse pickup & exchange timeline

We’re arranging a reverse pickup in 4-5 working days from the date of request. In case of exchange, your new order will be sent on its way 4-5 working days after we receive your returned product. In case a courier partner is not available for return pickup from your pincode (unfortunately, not all courier partners offer return services) - you need to courier the product back to us and we will issue the replacement when the product is delivered to us and inspected.

Claiming Refunds For Online Payments & COD Transactions

  • Refunds can happen via UNCLOTHING store credits/gift cards only.
  • Refunds via UNCLOTHING credits/giftcards can be redeemed on the next purchase at UNCLOTHING.in within 60 days.
  • Cash Refunds are not allowed for COD orders
  • Refunds via store credit will only be initiated after we have physically received the returned shipment.

For any Queries you can reach us at care.unclothing@gmail.com
OR  WhatsApp Only: +91 9244590751

Timings: Monday to Saturday, 9 AM - 6 PM IST